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TEXT FAQ's

Vancouver's Ultimate Variety is an Interactive Radio Station! And now we have made it even easier to get in contact with your favorite radio station instantly!

You can chat with your favourite Virgin DJ's., win great prizes and more...all without ever getting a busy signal. All you have to do is: Text us at: 99999
What is text message or SMS?
SMS or text message is an alphanumeric message that you can send or receive on your cellular phone. Text messaging is a fast and efficient way to inform someone without disturbing her/him. On average,  Canadians send 30 Millions SMS / day.

How can I learn to send SMS?
Each phone has a different process to open the text messaging and write a message, don't hesitate to check your handset user guide, or visit your wireless carrier's web site.

What is a shortcode?
It is a 5-6 digits number used by companies instead of the regular 10 digits number. They are easier to remember, and works with all wireless carriers. To send a message to Virgin Radio, you have to use the short code 99999 as destination telephone number.

Will the DJ's see my messages?
The Virgin Dj will see all the messages on their computer in the studio. They will read your message and answer by text message, or read it live (if it is a dedication for example).
How often can I send text message?
There is no limitation, you can chat as often as you want with the Virgin Djs, participate to vote and contests whenever applicable

Which communication companies offer the service?
All the major wireless carriers in Canada offer the service through common short code initiative.

How much does it cost to send a text message?
Text messages sent to 99999 -  standard rates apply in accordance with your wireless carrier.

What do you do with the collected information?
By participating in Virgin Radio mobile services, you accept to receive information about Virgin Radio and its partners.

How can I contact you if I need help?
Please email mobile@radio.astral.com for any mobile services questions and customer service.
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